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Privacy Policy

Last updated: January 29, 2026

 

Kokanee Springs Resort (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect information when you visit our website or submit information through our forms.

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Information We Collect

We collect personal information that you voluntarily provide when you interact with our website, including:

  • First and last name

  • Email address

  • Phone number

  • City, province, and country (when provided)

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We may also collect non-personal information automatically, such as browser type, pages visited, and general website usage, through cookies and analytics tools.

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How We Use Your Information

We use the information we collect to:

  • Respond to inquiries and requests

  • Provide information about RV ownership, resort stays, golf, and related offerings

  • Send newsletters and promotional communications (typically 2–4 emails per month)

  • Improve our website, marketing efforts, and customer experience

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Email and Text Communications

By submitting a form on our website, you may consent to receive email and text communications from Kokanee Springs Resort related to your inquiry, promotions, or resort updates.

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You may unsubscribe from marketing emails at any time using the unsubscribe link at the bottom of each email.

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If you opt in to receive text messages, you may reply STOP at any time to cancel.


Message and data rates may apply. Message frequency varies.

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Use of Third-Party Services

We use trusted third-party service providers to help operate our business and communications, including HubSpot, which supports:

  • Customer relationship management (CRM)

  • Email communications

  • Marketing automation and analytics

 

These service providers may process personal information on our behalf but are only authorized to use it to perform services for Kokanee Springs Resort.

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Cookies and Analytics

Our website uses cookies and similar technologies to analyze traffic, understand visitor behaviour, and improve site performance. You may choose to disable cookies through your browser settings, though some site functionality may be affected.

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Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet is completely secure.

 

Your Choices and Rights

You may:

  • Unsubscribe from marketing emails at any time

  • Request access to, correction of, or deletion of your personal information

 

To make a request, please contact us using the information below.

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Contact Information

If you have questions about this Privacy Policy or how your information is handled, please contact:

Kokanee Springs Resort


Phone: 1 (800) 979-7999
Email: info@kokaneesprings.com

Address:
16082 Woolgar Road
Crawford Bay, BC
V0B 1E0
Canada

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